Customer Service

What makes a great company? It's really easy. It's also the people that are working here.

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About Customer Service

Customer Service Software in KiyoCRM product plays a crucial role in managing interactions with customers. It typically includes various tools and features designed to streamline and enhance customer support and service. Selecting the right customer service software within a CRM product depends on various factors like the nature of the business, the volume of customer inquiries, budget constraints, scalability, and desired features. The goal is to choose a solution that aligns with the company's customer service strategy and improves overall customer experience.

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Increase Service Agent Productivity​

Empower your service agents to be more productive and resolve cases by removing the need to search for information across tools.​

Improve Customer Satisfaction​​​

Connect on customer terms with omnichannel engagement via voice, chat, email, or self-service capabilities.​

Reduce Service Costs​​

Provide quality customer service by automating key processes and making service simpler, easier, and much more cost-effective.​ ​​

17%

Increase in Revenue​

30%

Revenue Contribution from Support Team​​

27%

Reduced Case Error Rate​

Actual business results from KiyoCRM customers.

It’s Easier to Give the Right Answers When You Can See Them Right In Front of You

Connect On Customer Terms

Connect On Customer Terms

Reply to customer emails and customer support queries with ease. Embed omnichannel customer communications seamlessly into a single service console UI to streamline support, improve customer service experience, and reduce costs.

See Every Issue At A Glance

See Every Issue At A Glance

Empower your customer service team to be more productive with a powerful console that intelligently prioritizes customer issues by SLA, priority, and severity. Our customer support software puts all the information and tools needed to resolve cases at their fingertips.

Take Your Customer’s Temperature

Take Your Customer’s Temperature

Know your customer relationships, including their outlook and attitude towards you, and understand your agents’ demeanor with your customers by using KiyoCRM Predict-powered sentiment analysis. Customer service software can help your organization by tracking and analyzing all customer.

See and Solve Issues Fast

See and Solve Issues Fast

Identify problem areas long before they become full-blown issues with powerful case tracking and dashboards. Quickly uncover which types of customer service cases require the most attention and gain valuable insight into trends and time-to-response.

Let The Platform Route The Cases

Let The Platform Route The Cases

Route inbound customer requests to the right person automatically. Whether you need to escalate a case or reassign it when too much time has passed,KiyoCRM™ ensures no customer gets left behind.

Reduce Support Calls

Reduce Support Calls

With a robust and user-friendly customer support software, businesses can effectively streamline their support processes and reduce the number of incoming support calls. Help your customers help themselves with a branded self-service center and knowledge base.